Servana Privacy Policy
Effective Date: 01/05/2026
Servana is owned and operated by Arcadian Living Pty Ltd (663 771 042), referred to in these Terms as ‘Servana’, ‘we’, ‘us’, or ‘our
Arcadian Living Pty Ltd (“Servana”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and store your personal information when you use the Servana platform, including our website and mobile application (the “Platform”).
This policy is designed to comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
1. What Information We Collect
We may collect the following types of personal information:
a. Identity Information
Full name
Date of birth
Profile photo
b. Contact Information
Email address
Phone number
Address
c. Account Information
Username and password
Account preferences
Communication history
d. Transaction Information
Booking details
Payment amounts
Job history
e. Verification Information (Freelancers)
Licences and certifications
Insurance details
Identification documents
f. Technical Data
IP address
Device type
Browser information
App usage data
2. How We Collect Information
We collect personal information when you:
Register or create an account
Book or provide services
Communicate with other users
Contact customer support
Use or browse the Platform
We may also collect information automatically via cookies and similar technologies.
3. Why We Collect Your Information
We collect and use personal information to:
Provide and operate the Platform
Facilitate connections between Clients and Freelancers
Process payments and transactions
Verify Freelancer credentials
Improve our services and user experience
Communicate with users
Prevent fraud and ensure platform safety
Comply with legal obligations
4. Disclosure of Personal Information
We may disclose your personal information to:
a. Other Users
Clients and Freelancers may share relevant details to complete a job
b. Service Providers
Payment processors
Cloud hosting providers
Analytics providers
c. Legal and Regulatory Authorities
Where required by law or to:
Comply with legal obligations
Respond to lawful requests
Protect rights and safety
d. Business Transfers
In the event of a merger, sale, or restructuring
We do not sell personal information to third parties.
5. Cross-Border Data Transfers
Your information may be stored or processed outside Australia, including in cloud systems.
Where this occurs, we take reasonable steps to ensure your data is handled in accordance with the Privacy Act 1988.
6. Data Security
We take reasonable steps to protect personal information from:
Misuse
Interference
Loss
Unauthorised access, modification, or disclosure
However, no system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
When no longer required, data is securely deleted or de-identified.
8. Access and Correction
You have the right to:
Request access to your personal information
Request correction of inaccurate or outdated information
To do so, contact us at support@servana.com.au
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Improve functionality
Analyse usage
Enhance user experience
You can manage cookies through your browser settings.
10. Marketing Communications
We may send you:
Service-related updates
Promotional communications
You can opt out of marketing emails at any time via the unsubscribe link.
11. Third-Party Links
The Platform may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
12. Children’s Privacy
Servana is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children.
13. Complaints
If you believe we have breached your privacy rights, you may contact us at:
support@servana.com.au
We will investigate and respond within a reasonable timeframe.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
Continued use of the Platform constitutes acceptance of the updated policy.
15. Contact Us
For any privacy-related questions or requests:
Servana Pty Ltd
Email: support@servana.com.au
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